Policies

1. Terms of Service

Schaefer Miles Fine Art Shop: Terms of Service

1. Overview: Schaefer Miles Fine Art operates this website. By visiting our site and/or purchasing from us, you engage in our "Service" and agree to be bound by the following terms and conditions.

2. Intellectual Property & Copyright All content on this site, including but not limited to original oil paintings, giclee prints, digital images, and text, is the property of Wendy Schaefer-Miles and Kevin D. Miles.

  • No Reproduction: Purchase of a print or original artwork does NOT transfer copyright. You may not reproduce, scan, or distribute copies of the artwork for any commercial or personal purpose without express written permission.

3. Print-on-Demand (POD) Fulfillment You acknowledge that our boutique operates on a Print-on-Demand model. By placing an order, you understand that your product is custom-manufactured for you by third-party partners, primarily FinerWorks.

  • Bespoke Nature: Because these goods are manufactured only upon your request, they are exempt from standard "return to stock" laws. Once an order enters production, it cannot be canceled or modified.

4. Accuracy of Representation We strive for the highest color accuracy. However, due to variations in monitor calibrations (brightness/contrast), we cannot guarantee that your screen's display of a color will perfectly match the physical print.

5. Contact Information Questions should be sent to: schmiles@kevinwendyschaefermilesfineart.com

2. Refund Policy

Schaefer Miles Fine Art Boutique: Refund & Replacement Policy

Because all items are custom-printed to order through our fine art partners, we maintain the following policy:

1. Damaged or Defective Items: If your artwork arrives damaged or with a manufacturing defect, we will provide a replacement at no cost.

  • Deadline: Damage must be reported within 72 hours of delivery.

  • Requirement: Email schmiles@kevinwendyschaefermilesfineart.com with your order number and clear photos of the damaged print AND the shipping box.

  • Resolution: Once verified with FinerWorks, a rush replacement will be sent.

2. Buyer's Remorse & Exchanges Since each piece is custom-made in the size and media you selected, we do not offer refunds or exchanges for change of mind, incorrect size selection, or decor mismatch. Please measure your wall space carefully before ordering.

3. Lost Packages If a package is lost in transit (tracking does not show "Delivered"), please notify us within 30 days of the order date so we can coordinate a replacement with the printer.

3. Shipping Policy

Schaefer Miles Fine Art Boutique: Shipping Information

1. Production Time (Print-on-Demand): Every order is custom-printed. Please allow for the following professional production times before your order ships:

  • Paper & Unmounted Canvas: 2–4 business days.

  • Stretched Canvas & Framed Prints: 5–7 business days.

  • During holiday seasons, please allow an additional 3–5 days for production.

2. Shipping Carriers Most orders ship via UPS or FedEx from our production partner in San Antonio, TX. You will receive a tracking number via email as soon as your art leaves the facility.

3. International Shipping We currently do not offer international shipping. 

4. Shipping FAQ (For your "FAQ" Page)

  • How long will it take to receive my art? Since your art is printed to order by FinerWorks, production typically takes 3–5 days, and transit takes another 3–5 days. Most customers receive their art within 10–12 days of ordering.

  • Can I change my order? We send orders to the printer immediately to ensure fast delivery. Once an order is sent to production, we cannot change the size or media.

  • What if it arrives damaged? Don't worry! If the carrier was rough with your package, snap a photo of the box and the print and email us at schmiles@kevinwendyschaefermilesfineart.com within 3 days. We will get a new one out to you right away. 

  • 5. Privacy Policy

    Last updated: [2026]

    Schaefer Miles Fine Art operates this store and website to provide you with a curated shopping experience. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase.

    Personal Information We Collect

    • Contact details (name, address, phone, email)
    • Financial information (payment details, transaction info)
    • Account information (username, password, preferences)
    • Transaction information (items viewed, purchased, or returned)
    • Communications with us (customer support inquiries)
    • Device and usage information (IP address, browser, navigation behavior)

    How We Use Your Information

    • To process orders, payments, and fulfillment
    • For marketing and promotional communications (you may opt out anytime)
    • For security and fraud prevention
    • To respond to customer support inquiries
    • To comply with legal obligations

    How We Share Your Information: We may share your information with Shopify, payment processors, shipping partners, and marketing partners as needed to operate our store. We do not sell your personal information.

    Your Rights: You may request access to, correction of, or deletion of your personal information by contacting us directly.

    Contact Questions about this policy? Email us or use the contact form on our website.

    Shopify hosts our Services. To learn more about how Shopify handles your data, visit Shopify Consumer Privacy Policy

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